Last Updated: [21-06-2024]

At Telecallinghub.com, we strive to provide our customers with high-quality products and services. We are committed to your satisfaction, and we understand that there may be instances where you need to request a refund or return a service. Please review our policy below.

1. General Refund Policy

1.1 Eligibility for Refunds

• Refund requests are only applicable for services that have not been used, activated, or consumed. Once a service has been utilized, a refund is not applicable.
• Refunds are only eligible within 7 days of the purchase date. Requests made after this period will not be entertained.

1.2 Non-Refundable Items

• Services including but not limited to domain registration, hosting services, and any third-party services integrated with our solutions are non-refundable once they have been activated.
• Custom-built solutions and software are non-refundable once development has commenced or if a partial delivery has been made.

1.3 Refund Process

• To initiate a refund, please contact our customer support team at [support@telecallinghub.com] with your order details, including the service purchased and the reason for the refund request.
• Our team will review your request and, if approved, the refund will be processed within 10-15 business days. Refunds will be credited to the original payment method.

2. Cancellation Policy

2.1 Service Cancellations

• Customers can request the cancellation of services that have not yet been activated or delivered. Please note that once a service is activated, it cannot be canceled.

2.2 Subscription Cancellations

• For subscription-based services, cancellations must be made before the renewal date to avoid being charged for the next billing cycle. No refunds will be provided for partial months of service.

3. Returns for Hardware (If Applicable)

3.1 Hardware Returns

• If you have purchased any hardware (e.g., VoIP devices) through Telecallinghub.com, returns will only be accepted if the hardware is defective or damaged upon receipt.
• To return hardware, contact our customer support team within 7 days of receiving the item. The product must be returned in its original packaging with all accessories.

3.2 Return Shipping

• Customers are responsible for return shipping costs unless the product was received damaged or defective.
• Upon receipt and inspection of the returned hardware, we will issue a refund or exchange, depending on your preference.

4. Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at:

• Email: [support@telecallinghub.com]
• Phone: [+44-7723-360-275]
• Address:124 City Road, London, England, EC1V 2NX